Refund policy

Digital Products (Coloring Books, Printables, Downloads)

Due to the nature of digital products, all sales are final and non-refundable once the download link has been accessed or the file has been downloaded.

If you experience any of the following, contact us within 7 days of purchase and we'll make it right:

The download link doesn't work
The file is corrupted or won't open
You received the wrong product

We'll resend the file or replace it at no cost.

How to request help: Email ithebody100@gmail.com with your order number and a description of the issue.

Physical Products (Apparel, Merch, Accessories)

We accept returns and exchanges within 30 days of delivery, provided the following conditions are met:

Eligible for return:

Item is unworn, unwashed, and in original condition
Tags and packaging intact
Proof of purchase (order number or receipt)

Not eligible for return:

Worn or washed items
Items damaged by the customer
Custom or personalized orders

Return process:

Email ithebody100@gmail.com with your order number and the reason for the return
We'll send you a return address and instructions
Ship the item back (return shipping is the customer's responsibility, unless the item arrived damaged or was incorrect)
Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method

Damaged or incorrect items: If your item arrived damaged or you received the wrong product, email us within 7 days of delivery with a photo of the item and your order number. We'll send a replacement at no cost or issue a full refund - your choice.

Refund Processing Time

Digital products: Issues resolved within 1-2 business days
Physical products: Refunds processed within 5-7 business days after we receive the returned item
Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement

Shipping Costs

Original shipping charges are non-refundable (except in cases of damaged or incorrect items)
Return shipping is the customer's responsibility (except in cases of damaged or incorrect items)

Cancellation

Orders can be cancelled before they ship. Email us as soon as possible at ithebody100@gmail.com with your order number. If the order has already shipped, it will need to be returned as described above.