Shipping policy

Shipping Policy

Last updated: July 2026

Shipping Regions

We currently ship physical products to the following regions:

🇺🇸 United States
🇦🇺 Australia

If your country is not listed at checkout, we are unable to ship there at this time. Digital products (coloring books, printables) are available worldwide as instant downloads - no shipping required.

Processing Time

	Timeframe
Order processing	1-3 business days
US orders	5-10 business days after processing
Australia orders	7-14 business days after processing
Europe orders	3-7 business days after processing

Processing time does not include weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination
Weight and size of the package
Selected shipping method

Free shipping may be offered during promotional periods or for orders above a minimum amount. Any active promotions will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update in the carrier's system.

If you do not receive a shipping confirmation email within 5 business days of your order, check your spam folder. If it's not there, contact us at ithebody100@gmail.com

Incorrect or Incomplete Addresses

You are responsible for entering the correct shipping address at checkout. If an address is incomplete or incorrect:

Contact us immediately at ithebody100@gmail.com with your order number
If the order hasn't shipped yet, we'll update the address
If the order has already shipped, we are unable to change the address
Packages returned to us due to an incorrect address will require additional shipping charges to be re-shipped

Lost, Stolen, or Delayed Packages

Delayed packages: We are not responsible for delays caused by shipping carriers, weather, customs, or holidays. Estimated delivery times are not guaranteed
Lost packages: If your tracking shows "delivered" but you haven't received the package, check with your neighbors, building manager, or mailroom first. Then contact the carrier directly. If the issue persists, email us within 7 days and we'll help investigate
Stolen packages: We are not responsible for packages stolen after delivery confirmation. Please ensure you ship to a secure location

Damaged Packages

If your package arrives damaged:

Take a photo of the damaged package and the product
Email us at ithebody100@gmail.com within 7 days of delivery
Include your order number and the photos

We'll send a replacement at no cost or issue a full refund — your choice.

Customs, Duties & Taxes (International Orders)

For orders shipped outside the EU:

The recipient is responsible for any customs fees, import duties, or taxes charged by the destination country
These charges are determined by the destination country's customs authority and are not included in our product prices or shipping costs
We cannot mark packages as "gifts" to avoid customs fees
Check with your local customs office for more information